Effective Date: September 2025
في The Codex Bureau, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, and WhatsApp communications.
1. Information We Collect
When you contact us or use our services, we may collect:
- Your name, phone number, and email address
- Documents you submit for translation
- Communication details via WhatsApp, email, or phone
- Any other information you voluntarily provide
2. How We Use Your Information
We use your information to:
- Provide translation services and related support
- Respond to your inquiries via WhatsApp, email, or phone
- Process quotes, manage projects, and deliver documents
- Improve our services and communication
We do not sell or share your personal data with third parties, except where necessary to fulfill your translation request (e.g., connecting with certified translators).
3. Data Security
We implement strict measures to protect your information, including secure storage and restricted access to authorized personnel only.
4. Your Rights
You have the right to:
- Request access to your personal information
- Correct or update your information
- Request deletion of your data
To exercise these rights, please contact us using the details below.
5. Cookies & Tracking
Our website may use cookies to improve your experience. Cookies are small files stored on your device. You can manage your browser settings to refuse cookies, but some features may be affected.
6. Third-Party Services
We may use trusted third-party services (e.g., WhatsApp, email providers) to communicate and manage translations. These services are bound by privacy agreements and only access data necessary to perform their functions.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, you can reach us at:
- Email: info@thecodexbureau.com
- Phone: +974 3104 6293
By using our services or submitting your documents, you consent to the collection and use of your information as described in this Privacy Policy.
